GamePKR Privacy Policy

1 Introduction

GamePKR is an online gaming platform serving players in Pakistan. When you register an account, make a deposit, place a bet or contact our support team, you share certain personal information with us. This Privacy Policy explains precisely what we collect, why we collect it, how it is stored and how it is used.

We take privacy seriously — not because we have to say that, but because Pakistani players have a legitimate expectation that a platform handling their financial transactions and personal documents will look after that information responsibly. This policy reflects the practical steps we take to do exactly that.

This policy covers the GamePKR website and all associated services. It does not cover third-party websites or services that may be linked from our platform — those providers have their own privacy practices which we do not control.

2 What Personal Data We Collect

We collect different categories of personal data depending on how you interact with the platform. Below is a breakdown of the main categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records or biometric data unless required for a specific legal obligation — in which case we would notify you separately.

3 How We Collect Your Data

GamePKR collects your personal data through the following methods:

• Direct submission: Information you type in yourself — such as your name, email, mobile number and date of birth when you fill in the registration form or update your profile.
• Automated collection: Technical and usage data collected automatically when you browse the platform, including your IP address, device information and browsing behaviour, gathered via cookies and server logs.
• Payment processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, those providers share transaction confirmation data with us so we can credit or process your account correctly.
• Identity verification: When you submit documents for KYC (Know Your Customer) verification, we receive the document images and the data within them.
• Support interactions: When you contact our support team via live chat or email, the content of that communication is recorded and stored against your account.

4 How We Use Your Personal Data

Every piece of data we collect is used for a specific purpose. Here is how your information is used at GamePKR:

• Account management: To create and maintain your account, authenticate your login and ensure that only you can access your account.
• Processing transactions: To process deposits and withdrawals in PKR accurately and efficiently using your chosen payment method.
• Identity verification: To confirm that you are who you say you are, that you meet the minimum age requirement of 18, and that your account belongs to a real person.
• Customer support: To respond to your queries, resolve disputes and investigate complaints using your account history and communication records.
• Fraud prevention: To detect unusual account activity, prevent duplicate accounts, identify payment fraud and protect all players on the platform.
• Platform improvement: To analyse aggregated usage data and understand how players interact with the site, so we can improve the experience for everyone.
• Promotional communications: To send you information about new games, sports betting markets — such as PSL and T20 cricket — bonuses and platform updates, provided you have opted in to receive such messages.
• Responsible gaming: To monitor gaming patterns and apply the deposit limits, session reminders and self-exclusion tools that you have set on your account.

We do not use your personal data for automated decision-making that produces legal effects on you without human review. If we flag your account for any reason, a team member will review the case before any action is taken.

5 Who We Share Your Data With

GamePKR does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary:

• Payment service providers: JazzCash, Easypaisa, Raast and bank networks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Identity verification providers: We may use third-party KYC services to assist in verifying the documents you submit. These providers process your data solely for verification purposes and are bound by strict confidentiality obligations.
• Game software providers: The casino and sports betting software providers whose games are available on GamePKR may receive anonymised or technical data necessary to deliver their games correctly to your device.
• IT and hosting providers: Our platform infrastructure partners who store and manage servers and databases are contractually obligated to protect the data they host on our behalf.
• Analytics tools: We use aggregated, anonymised analytics data to understand platform usage. No personally identifiable information is shared with analytics providers.

6 Payment Data & Financial Information

Because GamePKR handles real-money transactions in PKR, we apply particular care to how financial data is managed. The following points are important for all players to understand:

• GamePKR does not store your full JazzCash or Easypaisa wallet credentials, card numbers or banking passwords. We receive only the transaction reference and confirmation from your payment provider.
• All financial transactions are processed over encrypted connections. Payment data in transit is protected using industry-standard SSL/TLS protocols.
• Transaction records — including deposit amounts, withdrawal requests and bonus credits — are stored as part of your account history and are used to resolve any payment disputes.
• Withdrawal requests are matched against the payment method used for the original deposit as a fraud prevention measure. This may require us to verify your payment details before releasing funds.
• We maintain records of all financial transactions for a period required by our operational and compliance obligations. These records are not shared for marketing purposes.

7 Cookies & Tracking Technologies

GamePKR uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what you need to know:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your language and currency preferences, and ensure that the platform loads correctly on your device. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: We use anonymised analytics cookies to understand how players navigate the site — which pages are most visited, how long sessions last and which features are most used. This data helps us improve the platform.
• Preference cookies: These remember your settings — such as your preferred payment method or notification preferences — so you do not have to reset them every time you log in.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect parts of the platform — for example, you may need to log in again on each visit if session cookies are disabled.

8 How Long We Keep Your Data

We hold your personal data for as long as your account is active and for a defined period afterwards, as follows:

• Active accounts: All personal, financial and account data is retained for the full duration of your account being open.
• Closed accounts: Following account closure, we retain transaction records, identity verification documents and communication history for a minimum of five years. This is to meet our operational and compliance obligations and to resolve any retrospective disputes.
• Marketing data: If you have opted in to promotional communications and later unsubscribe, we will remove you from marketing lists within 30 days. A suppression record may be kept to ensure we do not contact you again.
• Support chat logs: Retained for up to two years after the last interaction, or for the lifetime of your account if still active.

Once the relevant retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Security Measures

Keeping your data secure is a core part of how GamePKR operates. The following technical and operational measures are in place:

• SSL/TLS encryption across all pages of the platform, including login, registration, deposit and withdrawal pages.
• Passwords are stored in hashed form — GamePKR staff cannot see your password and will never ask you for it.
• Access to personal data within GamePKR is restricted on a need-to-know basis. Not all staff members can access player data — only those whose role requires it.
• Regular internal reviews of data access logs to detect any unusual or unauthorised access.
• Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect any unauthorised access to their account.

No system is completely immune to all threats. In the unlikely event of a data breach that affects your personal information, GamePKR will notify affected players as quickly as possible and take immediate steps to contain the incident.

10 Your Privacy Rights

As a GamePKR player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team:

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure we are dealing with the account holder.

11 Minors & Under-18 Protection

GamePKR is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and KYC process specifically to prevent minors from accessing the platform.

If we discover — through our verification process or otherwise — that an account has been registered by a person under 18, the account will be closed immediately and any funds will be returned to the payment source after a review period. If you believe a minor has registered on GamePKR using false information, please contact our support team immediately.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. GamePKR supports responsible gaming tools including self-exclusion, which is described in more detail on our Responsible Gaming page.

12 Changes to This Privacy Policy

GamePKR may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on the platform homepage or via email to active registered players.

Continued use of the GamePKR platform after any changes take effect means you accept the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and request account closure before the new policy takes effect.

Minor changes such as typographical corrections or clarifications that do not alter the substance of our data practices may be made without prior notice.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a concern about how your information has been handled, please get in touch with our support team. We are available 24/7 via the live chat on the platform.

You can also reach us by email for privacy-related matters:

Please include your registered username and a description of your request when contacting us. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within a reasonable timeframe.